Last updated: 24 November 2025
1. Who we are
This website is operated by Brokenhouse Consulting Ltd, a limited company based in the United Kingdom.
For privacy queries contact: dpo@brokenhouse.co.uk
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2. What personal data we collect and why
The following table describes the data we collect and for what purpose.
Purpose | Type of data | Lawful basis for processing |
|---|---|---|
Booking a discovery call via Calendly | Name, email address, phone number (optional), calendar data
| Performance of a contract / steps prior to entering a contract
|
Submitting the contact form | Name, email address, message
| Legitimate interests (responding to enquiries) |
Visiting the website
| IP address, browser type, pages viewed, time spent (via cookies & Google Analytics)
| Legitimate interests (site security & improvement) + consent for non-essential cookies
|
When you book a call, you are directed to Calendly (calendly.com), a US-based processor. Calendly’s privacy policy applies: https://calendly.com/privacy. We have a Data Processing Addendum in place with Calendly and they operate under the EU–US Data Privacy Framework.
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4. Cookies
We use only necessary cookies to run the site and (with your consent) analytics cookies. You can manage preferences via the cookie banner. See our separate Cookie Policy for full details.
5. How long we keep your data
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Contact-form submissions: 12 months
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Calendly booking data: deleted 90 days after the call (or longer only if we enter a client relationship)
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Analytics data: 24 months (or anonymised immediately if using Plausible)
6. Your rights
Under UK GDPR you have the right to access, rectify, erase, restrict, or object to processing of your personal data, and to data portability. Email hello@yourdomain.com to exercise these rights. You can also withdraw cookie consent at any time via the banner.
7. International transfers
Data may be transferred to the United States (Calendly, Google Analytics). These transfers are covered by the EU–US Data Privacy Framework or Standard Contractual Clauses.
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8. Security
We use HTTPS, regular backups, and up-to-date software. Calendly connections are encrypted end-to-end.
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9. Changes
We may update this policy from time to time. The new version will be posted here with an updated “Last updated” date.
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10. Complaints
You have the right to lodge a complaint with the UK Information Commissioner’s Office (ico.org.uk).